1. Response time: We promise to reply to customer's service request within 12 hours.
2. Product production: We will manually check the quality as well as the operation of the product every time we ship, provide pre-production samples as well as photos of the production progress, so that customers can know the whole production process;
3. after-sales service: provide at least one year warranty, and allow unconditional return within a specified period of time, such as product operation problems, will be the first time to communicate with the customer how to deal with, change parts or replace the product.
4. Detailed manuals and training: provide detailed product manuals or online video tutorials to help customers better use the equipment.
5. Customer service channels: Provide multiple contact channels (WhatsApp, Facebook, online chat) to ensure that customers can easily contact the after-sales service team.
6. Customer Feedback and Improvement: proactively collect customer feedback to show that we value customer opinions and continuously improve service quality based on the feedback.